Shipping & Collecting your Berlin Pass

Choose whether to get your Berlin Pass shipped out to you before you travel, or pick it up in Berlin when you arrive. With a wide range of global delivery options and a central Collection desk, pick the service that best suits.

in BerlinFREE

Pick up from our central Berlin collection desk. Open 7 days a week

Standard Shipping€3.95 - €9.95

Our Standard Worldwide Shipping option takes up to 15 working days and up to 6 working days in the UK

Express Shipping€9.95 - €39.95

Shipped worldwide within 4-6 working days using the courier


Get your Berlin Pass shipped – we ship globally!

If you choose to have your Berlin Pass order shipped to you, you must allow enough time between placing the order and your planned departure to Berlin. The delivery options only provide estimated delivery times, so please keep this in mind.

The Berlin Pass strongly advises against shipping to hotels and third parties. Any shipping to hotels or third parties are entirely at the risk of the customer and The Berlin Pass cannot accept any liability for these packages.  We are unable to send FedEx orders to a PO Box address or to addresses in the Armed Forced, USA.

Collection Cost Time
Redemption Desk in Berlin FREE Same Day*
UK Delivery Shipping Cost Shipping Time
Standard UK Shipping €3.95 6 working days
Express UK Shipping €9.95 4 working days
Worldwide Delivery Shipping Cost Shipping Time
Standard Worldwide Shipping €9.95 15 working days
Express USA & Canada Shipping €24.95 4 working days
Express Worldwide Shipping €39.95 6 working days


Please Note: Delivery times as listed above are for guidance only. ‘Working Days’ do not include weekends or Public Holidays in the UK or in the destination country. All orders are subject to card authorisation. Standard Shipping services are untracked.
*You may collect your order at your leisure, from the day of purchase onwards.

We advise that you do not ship it to hotels or third parties.

Collecting your pass in Berlin

If you have chosen to collect your pass in Berlin, print off your Berlin Pass email confirmation voucher sent to you upon purchase and confirmation of the order and head to the central Berlin collection desk.

Little BIG City Berlin
At the foot of TV tower, next to Marien Church,
Panoramastr. 1A10178 Berlin

Opening Hours: 10.00 - 18.00

TOP TIP: Not only is Little BIG City Berlin our collection desk, but it is also included as an attraction on your Berlin Pass. Explore captivating special effects and discover 750 years of Berlin history.