Terms and Conditions

Our 30 Day Money Back Guarantee gives you the right to cancel your order for The Berlin Pass and any Travelcard ABC purchased with it within 30 days of completing of your online order. Note: this does not affect your statutory rights.

To cancel, you must contact us by email (info@berlinpass.com) within 30 days of ordering online.

If you cancel your order, you must return The Berlin Pass and any Travelcard ABC purchased with it to Leisure Pass Returns, PO BOX 25, Melton Mowbray, Leicestershire, LE13 1ZG, UK within 30 days.

You are responsible for the cost of returning The Berlin Pass and any Travelcard ABC purchased with it.

You do not have the right to cancel your order The Berlin Pass (and Travelcard ABC) within the 30 Day Money Back Guarantee if you have activated The Berlin Pass or otherwise started using The Berlin Pass and / or any products included.

Our Extended Money Back Guarantee (if taken for a 2.5% fee) gives you the right to cancel your order within 12 months of purchasing online. You must contact us by email (info@berlinpass.com) within 12 months and return your order to us – address details above. You do not have the right to cancel your order for The Berlin Pass or any Travelcard ABC purchased with it if you have activated or otherwise started using The Berlin Pass and / or any Travelcard ABC. All refunds will be minus the 2.5% fee.

The Berlin Pass may only be used by the card's signatory on consecutive calendar days only. Once signed it is non-transferable. It is non-refundable, outside of the 30 day Money Back Guarantee or Extended Money Back Guarantee terms. No replacements or refunds can be offered for lost or stolen cards.

The Berlin Pass does not give admission to temporary exhibitions or guided visits, or to any attractions when they are closed.

The Berlin Pass is valid for use within 12 months following date of purchase unless otherwise specified. Once activated it will expire at the end of consecutive days purchased.

Opening times of participating Locations fluctuate from time to time and users of information on this website are advised to check with the Location concerned prior to visiting in order to ascertain the opening times.

The opinions expressed on this website are no more than fair comment of the authors and are not the opinions of the Publishers.

All offers, participants, attractions and services listed on this website are contractually bound with the Publishers to offer benefits, discounted, or free entry to Berlin Pass holders, as well as other genuine offers and discounts where applicable. The Publishers have taken all reasonable care to ensure that only properly run and reputable locations of good standing are within the Berlin Pass scheme. That said, the Publishers shall not be liable for any deficiencies in service, quality of merchandise or health and safety concerning any particular Attraction.

All and any complaints or claims for redress must be made directly to the Location concerned.

The Publishers shall not be responsible if any Location, contrary to the terms of its Contract with them, unlawfully and with no good cause, refuses free admission or other genuine offers and discounts where applicable. The Publishers will use reasonable endeavours (where such refusal is unreasonable and/or in breach of Contract) to facilitate admission or other genuine offers and discounts to Berlin Pass holders by the Location concerned; however, if the Publishers should fail in their attempts, they shall not be liable for any loss, damage, expense, or inconvenience suffered, in whole or in part.

Whilst the Publishers will have used all reasonable endeavours to ensure that the information contained on this website is accurate, they shall not be liable for any loss, expense, damage or other inconvenience caused, in whole or in part, by reliance upon such information. The user of the information does so at his own risk.

Holders of the Berlin Pass recognise and accept that they visit any Location voluntarily and entirely at their own risk.

The Publishers are not in any way responsible for the conditions of the Location or venues or third party acts or omissions at any Location, venue, or service. Registered Company Name: Leisure Pass Group Limited | Company Number: 3497724

Place of Registration: England & Wales | Registered Office Address: 75 Wells Street, London W1T 3QH, United Kingdom