Money Back Guarantee

The Berlin Pass 30 Day Money Back Guarantee gives you the comfort of knowing you will receive a 100% refund if you cannot use your Berlin Pass within 30 days of purchase. The free Money Back Guarantee scheme has been designed to give you that extra level of protection and the confidence to buy online.

Advantages of the 30 Day Money Back Guarantee 

• 100% refund for 30 days from date of purchase

• Shop with confidence in case of any changes

• Simple and quick refund process 

How does the 30 day Guarantee work?

When you purchase The Berlin Pass online, you will automatically receive a 30 day guarantee against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee is valid for 30 days and gives you an extra level of protection, meaning you can buy in confidence knowing that you will get your money back in case your plans change.

Please ensure you read The Berlin Pass terms and conditions prior to purchase for full details.

How do I claim?

In case you need to make use of the money back guarantee, simply email us at info@berlinpass.com with your full name, your Berlin Pass order reference number and the details of your request. You will then need to post the Berlin Pass including all parts (all of which need to be unused in order to claim), to the Customer Service Team.

Your claim will be processed within five working days. We will either refund the order value to your credit card, or issue a replacement Berlin Pass. We cannot refund return postage costs.

Please note that the Money Back Guarantee is only valid if you have purchased your Berlin Pass on www.berlinpass.com. Refunds cannot be offered for Berlin Passes purchased anywhere else. 

Buying as a gift?

A Berlin Pass is a unique and fun gift for anyone.  And with the Money Back Guarantee your purchase is protected, making the Berlin Pass a safe option for every hard to please person on your gift list.

Extended 12 month Money Back Guarantee

Additionally, you can extend your Money Back Guarantee for 12 months for a fee of 2.5% of transaction total (option to add this in the Checkout) giving you the peace of mind that all unused Berlin Passes can be returned for a refund. Same terms apply as standard 30 day Guarantee when making a claim.

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